tk11 FAQ — Account, Live Casino, Deposit and Withdrawal

After logging in to your tk11 account, go to the "Profile" or "Account Settings" section to update your personal information. Changing your mobile number usually requires OTP verification. If you are unable to do it yourself, contact our support team via live chat — they will help you in Bengali.

Go to the tk11 Login page from your new device and log in using your existing username and password. OTP verification may be required the first time you log in from a new device. Make sure your registered mobile number is active. This can be done easily through a browser or the tk11 app.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email and a reset code will be sent to you. Use that code to set a new password. Your password should be at least 8 characters long — mix numbers and letters for better security. Contact support if you have any trouble.

This message usually appears when an incorrect username or password is entered. Check that Caps Lock is off and type your password carefully again. After repeated failed attempts, your account may be temporarily locked — in that case, wait a while or contact support via live chat.

Having an active email on your tk11 account makes password recovery and receiving important notifications easier. If you have an old or unused email, it is a good idea to update it from your profile settings. An active email is especially useful if you ever forget your password.

Generally, one account can be active on multiple devices at the same time, but using it from a familiar device is a good practice for security. If someone logs in from an unknown device, change your password immediately and inform the support team.

In live dealer games, a trained dealer runs the game from a real studio via live video streaming. You place your bets on your screen while the dealer deals cards or spins the roulette wheel — the result is visible to you instantly. Live tables from Evolution, Pragmatic Play Live and several other major studios are available at tk11 Casino.

tk11's live casino has tables for all budgets, from small to large. Some tables let you start with a lower amount, while high-stakes tables are available for larger bets. The minimum and maximum betting limits for each table are shown on screen before you enter the game, so you can check in advance.

Yes, tk11 offers JILI's Teen Patti Joker and Teen Patti 20-20. Teen Patti is a South Asian card game played with three cards — each player receives three cards and the best hand wins. You can place a bet or "pack" to fold and leave the round. Check the rules in the lobby before starting the game.

tk11's live casino runs well on mobile — on both Android and iOS. A stable internet connection (Wi-Fi or 4G) is needed for a good experience, as live streaming uses a bit more data. You can access live tables directly through a browser or the tk11 App.

Andar Bahar is a popular South Asian card game where a joker card is drawn and you bet on whether the next matching card will fall on the "Andar" (inside) or "Bahar" (outside) pile. You can find the game in the live casino section of tk11, with several different tables to choose from.

No, you do not need a separate account. You can play all live dealer games — including live roulette, baccarat and blackjack — using your main tk11 account. Your balance from a single wallet can be used across all sections: slots, sports betting and live casino.

No, to withdraw winnings from a bonus you must first meet the wagering requirements. tk11's welcome bonus requires you to wager the bonus amount 20 times — for example: deposit ৳1,000 and receive a ৳1,200 bonus, then you must wager ৳1,200 × 20 = ৳24,000. Winnings can be withdrawn after the requirements are met.

The minimum withdrawal amount from tk11 is ৳1,000. Withdrawal requests below this amount cannot be submitted. This minimum limit applies to all payment methods: bKash, Nagad, Rocket and Upay. You can submit a withdrawal request at any time as long as your wallet balance is sufficient.

Yes, for security reasons tk11 withdrawals are only sent to the mobile wallet that is registered on your account and in your name. Withdrawals to someone else's bKash or Nagad number are not possible. This is a necessary policy to ensure account security.

tk11 usually completes withdrawals within 5 to 30 minutes. If it remains "Pending" beyond that, the request may be going through a verification process. Contact our support team via live chat with your transaction number and they will look into it promptly.

tk11 processes withdrawals seven days a week, around the clock. Even if you submit a request at night or on a holiday, you should normally receive the funds within 5–30 minutes. However, occasional delays may occur due to maintenance on the payment provider's side (such as bKash or Nagad).

A withdrawal from tk11 to bKash is usually completed within 5 to 30 minutes. Once the request is approved, you will receive a confirmation SMS from bKash. If it takes more than 30 minutes, check the transaction status on the wallet page and contact support if needed.

To play any game on tk11 — slots, live casino or sports betting — the minimum deposit is ৳100. This applies to all payment methods: bKash, Nagad, Rocket and Upay. With a deposit of ৳100 you can start any game in the slots section.

Log in to your tk11 account, go to the "Deposit" section and select bKash. Send money to the provided payment number using the bKash app or by dialling *247#. Save the transaction ID and enter it in the deposit form. Your balance is usually credited within a few minutes.

tk11 does not charge any extra fees on deposits. However, your mobile wallet (bKash, Nagad, etc.) may apply its own Send Money or transaction fee according to its own rules — this is entirely the payment method's own matter and is not related to tk11.

First, wait a little while as balance updates can sometimes take a moment. If it still has not appeared after 5–10 minutes, contact us via live chat with proof of your bKash or Nagad transaction (transaction ID, time, amount) — the support team will verify and resolve the issue quickly.

Yes, you can easily deposit on tk11 using Nagad, Rocket and Upay as well. Rocket is the mobile wallet of Dutch-Bangla Bank. The process is the same for each method — choose the method on the deposit page, follow the instructions and confirm the payment. The minimum deposit amount is ৳100 for all methods.

Yes, tk11 offers a 120% first deposit bonus for new players, up to a maximum of ৳20,000. For example: deposit ৳1,000 and receive a ৳1,200 bonus, giving a total balance of ৳2,200. A 20x wagering requirement must be met to use the bonus funds. It is a good idea to read the full bonus terms and conditions.