Responsible Gaming —
tk11's Commitment
tk11 believes that betting and casino gaming should be a controlled form of entertainment — not a source of financial stress or mental hardship. On this page we explain how you can set your own limits, recognise signs of a problem, and get help when needed.
stop when you choose
What is responsible gaming and why does it matter
Online betting or casino gaming is a simple form of entertainment for many people. But losing control can have a serious impact on personal, family, and financial life. tk11 always wants its users to play mindfully and enjoyably — never out of compulsion.
The core of responsible gaming is: decide in advance how much time and money you will spend, stay within those limits, and do not let gaming become your sole focus in life. tk11's Terms and Conditions clearly state that this platform is only for adults aged 21 and above.
We believe gaming should be for enjoyment, not a tool to recover losses. If you feel that your gaming is increasing or you cannot stop yourself, the information on this page and our support team are here for you.
Under our Privacy Policy, your account information and transaction details are kept fully secure — especially when you contact us regarding self-exclusion or limit settings.
Your self-control tools
tk11 gives you the ability to set your own gaming limits.
Deposit Limit
Set a maximum deposit amount for daily, weekly, or monthly periods in advance. Once a limit is set, it takes effect immediately.
Session Time Limit
Set a time limit for how long you play in one sitting. The system will alert you when the time is up.
Self-Exclusion
You can request to have your account suspended for a set period or permanently. Once this feature is active, you will not be able to log in.
Loss Limit
Your account will automatically pause once a set loss amount is reached. This is useful for protecting your budget.
Cool-off Period
If you want a temporary break, request to have your account suspended for a few days or weeks.
Contact the Support Team
To activate any limit or exclusion feature, contact us directly via our 24/7 live chat or email.
Age 21+ strictly enforced
To open an account and play at tk11, you must be at least 21 years old. Age is verified at registration and additional identification may be requested at any stage.
Keeping minors away from gambling is our ethical responsibility. If children or teenagers have access to your device, keep it password protected and log out after each session.
Parents can use third-party parental control software that is capable of blocking certain types of websites — this is effective at preventing unintended access by children.
- Age verification is mandatory at registration
- ID may be requested if there is any doubt
- Accounts of minors are closed
- Must be at least 21 years old
Warning signs of a problem
If you notice the following signs, stop and seek help.
Where to get help
Do not face this alone — reach out to people around you and to professionals.
tk11 Live Chat
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. They can help with self-exclusion or limit settings — whatever you need.
Email Support
Send us the details by email. Our team will review your situation and respond quickly with the necessary steps.
Family and Friends
Talk openly with the people close to you. Their support can be the greatest strength on the road to recovery.
Professional Counselling
Seek advice from a mental health professional or counsellor. This service is available at various hospitals across Bangladesh.
You can find more detailed questions and answers about limit setting and self-exclusion on our FAQ page. You can also get guidance from there if needed.
Apply for self-exclusion
Fill in the details below and submit — our support team will take the necessary action on your account.
After submitting your request, our support team will send a confirmation to your email. In the case of permanent exclusion, the account cannot be reopened.
tk11's commitment to you
We do not just provide entertainment — we want to make sure every one of our users enjoys gaming safely and responsibly. Deposit limits, session controls, and self-exclusion are tools that remain in your hands. Our support team is ready for you 24 hours a day.