tk11 Privacy Policy

1 Introduction and Scope

tk11 is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to the tk11 website, mobile application, and all related services.

By registering on our platform, browsing it, or using any of its services, you are considered to have accepted the terms of this Policy. tk11 places the highest importance on the privacy of users' personal information and is committed to protecting it.

This Policy should be read together with the Terms and Conditions. If there is any conflict between the two documents, this Privacy Policy will take precedence in matters of data protection.

2 What Information Is Collected

tk11 may collect the following categories of information:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Residential address
• Email address and mobile number

2.2 Financial Information

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Transaction history: time, amount, and method of deposits and withdrawals
• Account balance and bonus details

2.3 Technical Information

• IP address and device identifiers
• Browser type, operating system, and device model
• Session duration, click data, and navigation patterns
• Login time and general location information

2.4 Gaming Activity Information

• Betting history, game preferences, and win/loss records
• Bonus claims and wagering activity
• VIP level and cashback transactions

3 How Information Is Collected

tk11 collects user information in the following ways:

3.1 Information Provided Directly

You provide information directly by filling in registration forms, completing account verification, requesting deposits or withdrawals, contacting the support team via live chat or email, and taking part in competitions or promotions.

3.2 Automatically Collected Information

When you use the tk11 platform, certain information is automatically collected through cookies, web beacons, and similar technologies. This includes your browsing behaviour, device characteristics, and session data.

3.3 Information Received from Third Parties

tk11 may receive certain information through identity verification services, payment processors, and fraud prevention systems. This information is used solely for account security and safe transactions.

4 Purpose of Using Information

tk11 uses the collected information for the following purposes:

• Account Management: Completing registration, verifying identity, and ensuring account security.
• Payment Processing: Accepting deposits, processing withdrawals, and maintaining transaction records.
• Customer Support: Resolving issues 24/7 via live chat and email.
• Fraud Prevention: Detecting unusual activity and keeping accounts secure.
• Personalised Experience: Recommending games and creating promotional offers based on your preferences.
• VIP and Bonus Programmes: Determining cashback and bonus eligibility and providing VIP-level benefits.
• Legal Compliance: Keeping records as required by applicable law and providing information when necessary.
• Platform Improvement: Analysing user behaviour to improve service quality.

tk11 will never use your information beyond its original purpose. In accordance with the Responsible Gaming Policy, data about your gaming behaviour may be used to protect your interests.

5 Data Storage and Security

tk11 uses industry-standard security measures to keep your information safe. All data transmissions are handled through SSL (Secure Socket Layer) encryption. Stored data is also kept in encrypted form.

5.1 Security Measures

• 256-bit SSL encryption technology
• Server-level firewall and intrusion prevention systems
• Two-factor authentication (OTP) for account access
• Regular security audits and vulnerability assessments
• Staff access to data is limited to the minimum required

5.2 Data Retention Period

tk11 retains your personal information only for as long as it is needed. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations, resolve disputes, and prevent fraud.

6 Sharing Information with Third Parties

tk11 does not generally disclose users' personal information to third parties. However, information may be shared in the following limited circumstances:

6.1 Service Provider Partners

Only the information necessary to complete a specific transaction is shared with payment processors (such as bKash, Nagad, Rocket, and Upay systems), identity verification services, and technology infrastructure providers. These partners are bound to follow tk11's privacy guidelines.

6.2 Game and Technology Partners

Game providers including Pragmatic Play, Evolution, JILI, and Spribe may receive minimal technical data for the purpose of running games. Using this data for anything beyond the gaming experience is prohibited.

6.3 Legal Requirements

tk11 may provide necessary information in response to a court order, a lawful request from an investigative authority, or a legal obligation.

6.4 Business Transfers

In the event of a merger, acquisition, or business restructuring, user information may be transferred to the new controlling entity. We will notify you in advance if such a change occurs.

7 Cookies and Tracking Technology

tk11 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help improve platform functionality.

7.1 Essential Cookies

These cookies are necessary to maintain login sessions, ensure security, and keep core features working. They cannot be disabled.

7.2 Functional Cookies

These cookies are used to remember your language preference, theme settings, and usage history. Disabling them may reduce certain conveniences.

7.3 Analytical Cookies

Analytical data is collected to understand how many users visit which pages and where issues arise. This information is used to improve service quality.

You can delete cookies or stop accepting new cookies at any time through your browser settings. However, doing so may cause some platform features to not work properly.

8 User Rights

As a tk11 platform user, you have the following rights regarding your personal information:

• Right of Access: You can find out what information tk11 holds about you and request a copy of that information.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected. Some information can also be updated directly in your account settings.
• Right to Erasure: In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you can request that the use of your information be temporarily limited.
• Right to Object: You can object to your information being used for marketing or profiling purposes.
• Right to Data Portability: You can request that information held about you be provided in a structured, readable format.

To exercise any of these rights, please contact our support team. You can find more details about tk11 and how to get in touch on the About Us page.

9 Protection of Minors

tk11 provides services only to individuals aged 21 or above. We do not knowingly collect or store personal information from any minor.

An age verification process is carried out at the time of registration. If it is ever found that a user is under 21, that account will be closed immediately and the related information will be deleted.

If a parent or guardian suspects that their child has registered on tk11, please notify our support team immediately.

10 Policy Changes

tk11 reserves the right to amend or update this privacy policy as needed. Users will be informed of significant changes in the following ways:

• By publishing a notice on the website
• By sending a message to the registered email address
• By displaying a relevant message after login

If you continue using the platform after any changes, you are considered to have accepted the updated policy. The latest version will always be available on this page, and the date of the last update will be noted at the top of the document.

11 Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact the tk11 support team:

• Live Chat: 24/7 direct chat support (Bangla and English)
• Email: [email protected]

Our support team is ready to respond in both Bengali and English, seven days a week, twenty-four hours a day. You can also visit the Frequently Asked Questions (FAQ) page for answers to common questions.